Policies

TERMS AND CONDITIONS OF USE

Welcome to Biko Method

This website is maintained as a service to our clients and visitors. By accessing the Site, purchasing any offering, submitting information, or using any Service, you agree to comply with and be bound by these Terms and Conditions of Use. Please review them carefully. Do not access or use Biko Method if you do not accept every term stated in this Agreement.

1. Terminology. The following terminology applies to these Terms and Conditions of Use, the Privacy Policy, and any related agreement: “Client,” “Customer,” “you,” and “your” refer to the individual accessing the Site or purchasing or receiving a Service and, when applicable, that individual’s parent or legal guardian. “Company,” “Biko Method,” “we,” “our,” and “us” refer to Biko Method LLC. “Coach” means a person who provides Biko Method services and may be an independent contractor. “Site” means https://bikomethod.com and its associated pages. “Services” include the website, assessments, private and group coaching sessions, multi-session programs, corporate and team programs, coach certification or training, courses, digital content, audio content, products, and related offerings. “Party” or “Parties” refers to you and the Company, individually or together.

2. Agreement. This Terms and Conditions of Use agreement (the “Agreement”) governs access to and use of the Site and Services. The Privacy Policy and any checkout page, order form, informed-consent form, program description, or separate written agreement that applies to a particular Service are incorporated by reference. If a specific written agreement conflicts with this Agreement, the specific written agreement controls for that Service. We may modify this Agreement by posting an updated version at https://bikomethod.com/policies. Changes apply prospectively when posted, except that a material change affecting a previously purchased Service will apply only to the extent permitted by law. Effective date: September 10, 2026.

3. Use of the Service. Biko Method provides wellness-based educational and coaching offerings intended to support emotional awareness, self-regulation, personal growth, and performance. Offerings may include an initial assessment; individual, group, or corporate coaching; single-session and multi-session programs; coach education and certification; courses; downloadable or streamed materials; and physical products. The description, price, deliverables, and schedule shown on the applicable offer or checkout page form part of this Agreement. A twelve-session program may include an initial assessment followed by twelve private remote sessions, with the cadence stated on the applicable offer page or otherwise agreed in writing with the Coach.

   1. Eligibility. You must be at least eighteen (18) years old and legally capable of entering a binding contract to purchase or independently use the Services. A minor may participate only through a parent or legal guardian who purchases the Service, provides all required consents, remains responsible for the minor’s participation, and agrees to this Agreement on the minor’s behalf. The Services are not intended for direct, unsupervised use by children under thirteen (13). We may decline or discontinue a Service if eligibility, safety, consent, or suitability requirements are not satisfied.

   2. Purchases; Fees; Cancellation and Refund Policy. You agree to pay the price, taxes, and disclosed fees shown at checkout and authorize our payment processor to charge your selected payment method. Except where an offer page or written agreement expressly provides otherwise: (i) fees are due at purchase; (ii) a request to cancel a multi-session package received in writing before the first assessment or scheduled session is eligible for a refund less a US$50 administrative cancellation fee and any nonrefundable third-party processing charges; (iii) once an assessment has been delivered, any session has begun, or the first scheduled session start time has passed, all package fees are earned and nonrefundable, including for unused sessions; (iv) an individual session must be canceled or rescheduled at least twenty-four (24) hours before its scheduled start time, and a late cancellation or no-show is nonrefundable and the session will be treated as used; and (v) rescheduling is subject to coach availability and is not guaranteed. Digital products, downloads, recordings, opened physical products, and certification or training materials are nonrefundable once access, download, shipment, or substantial performance begins, except as required by law. If we cancel a paid Service and do not offer a reasonable rescheduled date, your exclusive remedy is a refund of the amount paid for the undelivered portion. Before initiating a chargeback, you agree to contact us and allow ten (10) business days to investigate and attempt to resolve the issue. This policy does not limit any nonwaivable consumer right.

   3. User Conduct. You shall use the Site and Services only for lawful, personal, and authorized purposes. You shall not provide false or misleading information; impersonate another person; record a session without every participant’s prior written consent; harass a Coach or participant; disrupt a Service; upload unlawful, harmful, defamatory, infringing, or malicious material; introduce malware; scrape or harvest data; bypass security or access controls; or use the Site, Services, methods, materials, or credentials to compete with us, train an artificial-intelligence system, or provide unauthorized services to others. You are responsible for your conduct and for safeguarding any login, meeting link, download link, or access credential.

4. Cookies. We use cookies and similar technologies. Strictly necessary cookies may operate because they are required for security, checkout, network management, accessibility, or core Site functions. Analytics, personalization, advertising, retargeting, and other nonessential cookies should remain disabled unless and until you affirmatively accept the applicable category through the cookie-control tool. Cookie use is further described in the Privacy Policy.

   1. Essential and Functional Cookies. Essential cookies support functions such as page delivery, fraud prevention, form processing, payment security, load balancing, and preference storage. Functional cookies remember choices you request. Blocking essential cookies may prevent parts of the Site or checkout from working.

   2. Analytics and Advertising Cookies. If you opt in, analytics cookies may help us understand Site use, and advertising or retargeting technologies may help measure campaigns or present relevant messages on other services. These technologies may transmit device identifiers, Internet Protocol addresses, and browsing activity to third-party providers. We do not authorize the use of assessment responses, coaching communications, or health-related information for targeted advertising.

5. Control Over Cookies. You may accept or reject nonessential cookies and later change your selection through the Site’s cookie-control tool, if available, or your browser settings. Rejecting nonessential cookies will not prevent access to core Site functions, although some optional features may be less personalized. Browser-based opt-out preference signals, including Global Privacy Control where legally required, will be honored to the extent they apply and are technically detectable.

6. Privacy. Your use of the Site and Services is also governed by our Privacy Policy, incorporated into this Agreement and available at https://bikomethod.com/policies. Biko Method LLC may collect, use, retain, and disclose information only as described in that Privacy Policy and applicable law.

7. License. Unless otherwise stated, all intellectual-property rights in the Site, Services, Biko® Method, Emotional Footprint® materials, processes, text, graphics, videos, audio, downloads, training, and other content remain with their respective owners. Biko Method LLC does not own the Biko® Method or Emotional Footprint® marks but holds the exclusive right to use and sublicense those marks. Subject to this Agreement and the rights granted to us by the applicable owners, we grant you a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access purchased or freely provided content solely for your personal, noncommercial use. No sale or provision of a Service transfers any ownership right or grants any license to teach, certify others in, reproduce, commercialize, reverse engineer, or create derivative works from the Biko Method or its materials.

You must not:

1. Republish, display, upload, or distribute material from Biko Method except through functionality we expressly provide;

2. Sell, rent, sublicense, share access to, teach from, or commercially exploit Biko Method materials without prior written authorization;

3. Reproduce, copy, record, photograph, transcribe, reverse engineer, or create derivative works from Site or Service materials except as expressly permitted by law; or

4. Remove proprietary notices, misuse the Biko® Method or Emotional Footprint® names or logos, or represent that you are certified, affiliated, or authorized beyond the scope of a current written agreement.

8. Trademarks. Biko® Method, Emotional Footprint®, associated logos, program names, and related source identifiers are trademarks or service marks of Biko Method LLC or its licensors. Other names displayed on the Site belong to their respective owners. No use is permitted without the applicable owner’s prior written authorization.

9. Testimonials, Reviews, and Submissions. If you voluntarily submit a testimonial, review, comment, photograph, video, success story, or other material for publication (“Submitted Content”), you grant Biko Method LLC a nonexclusive, worldwide, royalty-free license to reproduce, adapt, publish, translate, distribute, display, and promote that Submitted Content in any lawful medium, subject to any separate written release. This license does not authorize us to publicly disclose private assessment responses, confidential coaching communications, or health-related information without separate express consent.

You represent and warrant that you own or control the necessary rights to Submitted Content; that it is truthful and based on your genuine experience; that its use will not infringe any third-party right or law; and that you have disclosed any material connection or incentive. We may edit, refuse, or remove Submitted Content, but we do not promise to do so. Testimonials describe individual experiences and do not guarantee that anyone else will achieve the same or any result.

10. Site Use. Biko Method LLC grants you a limited, revocable, nonexclusive right to use the Site for personal evaluation and authorized purchase or use of Services. You shall not interfere with the Site; attempt unauthorized access; copy or index content through automated means; use content to train machine-learning or artificial-intelligence models; exploit security vulnerabilities; or use the Site, Services, products, or materials in violation of law. We may restrict or terminate access at any time to protect the Company, Coaches, users, or the Site.

11. Independent Coaches and Third-Party Services. The Site may display or connect you with Coaches, guest presenters, affiliates, partners, payment processors, video-conferencing providers, and other third parties. Unless a written agreement expressly states otherwise, Coaches who perform Services are independent contractors and not employees, agents, partners, joint venturers, or medical providers of Biko Method LLC. A Coach is responsible for that Coach’s own conduct, statements, scheduling, professional qualifications, legal compliance, and delivery of Services. Certification indicates completion of Biko Method training requirements as of the certification date; it is not a professional license, medical credential, guarantee of conduct, or guarantee of results. To the fullest extent permitted by law, you release the Company Parties from claims arising solely from an independent Coach’s acts or omissions outside the Company’s direct control, without waiving claims that cannot lawfully be waived.

12. Coach Directory and Direct Bookings. The Site includes a directory of Biko Certified Coaches to provide those Coaches with an online presence and help users locate their individual websites and contact information. Coaches listed solely in the directory are independent providers, are not employees of Biko Method LLC, and offer their services individually through their own businesses. Directory listings and links are provided for convenience. Any services arranged directly with a directory-listed Coach are between you and that Coach, who is responsible for those services. The “Biko Certified” designation indicates completion of Biko Method training requirements; it does not establish an employment or agency relationship with Biko Method LLC. Only Coaches whose Services can be booked directly through the Biko Method website are part of Biko Method’s own service offerings. Those Coaches may be employees or independent contractors, as applicable. A directory listing, external booking link, or display of a Coach’s contact information does not, by itself, mean that the Coach’s services are offered by Biko Method LLC.

13. Links to Other Sites. The Site may link to or embed third-party websites, social-media services, payment pages, schedulers, meeting platforms, charitable partners, or other resources. Their terms and privacy practices govern their services. We do not control and are not responsible for third-party availability, content, security, products, acts, omissions, or practices. A link or integration does not imply endorsement unless expressly stated.

14. Compliance with Laws. You agree to comply with applicable laws and to provide information that is truthful, accurate, current, and complete. You are solely responsible for determining whether your participation is lawful and appropriate in your location and for following the advice and treatment plan of your licensed health professionals.

15. Indemnification. To the fullest extent permitted by law, you shall indemnify, defend, and hold harmless Biko Method LLC; its parents, subsidiaries, affiliates, successors, assigns, licensors, and service providers; and each of their owners, officers, directors, managers, employees, contractors, Coaches, agents, representatives, and volunteers (collectively, the “Company Parties”) from and against all claims, demands, actions, proceedings, losses, damages, judgments, settlements, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and expert costs, arising out of or relating to: (i) your breach of this Agreement or another applicable agreement; (ii) your unlawful, negligent, willful, or unauthorized use of the Site or Services; (iii) information, instructions, materials, or Submitted Content you provide; (iv) your violation of another person’s intellectual-property, privacy, publicity, contractual, or other right; (v) your unauthorized recording, disclosure, or misuse of a session or another participant’s information; or (vi) a claim brought by or for a minor whose participation you authorized. This duty does not require indemnification for a Company Party’s gross negligence, willful misconduct, or other liability that cannot be shifted under applicable law. We may control the defense and settlement of an indemnified matter, and you shall reasonably cooperate.

16. Wellness Disclaimer; Assumption of Risk; Release. THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE BIKO METHOD IS A WELLNESS-BASED, EDUCATIONAL, AND COACHING APPROACH. IT IS NOT MEDICAL CARE, PSYCHOTHERAPY, COUNSELING, PSYCHIATRIC CARE, DIAGNOSIS, TREATMENT, OR ADVICE, AND IT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE, MENTAL ILLNESS, OR MEDICAL CONDITION. NEITHER THE COMPANY NOR A COACH ACTS AS YOUR PHYSICIAN, PSYCHOLOGIST, THERAPIST, OR OTHER LICENSED HEALTHCARE PROVIDER UNLESS A SEPARATE WRITTEN AGREEMENT EXPRESSLY STATES OTHERWISE. DO NOT DELAY OR DISCONTINUE PROFESSIONAL CARE OR CHANGE MEDICATION BASED ON THE SITE OR SERVICES. IF YOU MAY HARM YOURSELF OR ANOTHER PERSON OR HAVE A MEDICAL OR MENTAL-HEALTH EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER; IN THE UNITED STATES, YOU MAY ALSO CALL OR TEXT 988. Emotional and coaching work may involve discomfort, stress, memories, unexpected reactions, or no improvement. You knowingly and voluntarily assume the ordinary and inherent risks of participation, remain responsible for your decisions and well-being, and may stop a session at any time. No specific, immediate, permanent, clinical, financial, relationship, athletic, professional, or other result is promised. To the fullest extent permitted by law, you release and waive claims against the Company Parties arising from ordinary negligence or from risks inherent in your voluntary participation, but not claims that applicable law prohibits you from releasing. We disclaim all express, statutory, and implied warranties, including merchantability, fitness for a particular purpose, title, noninfringement, accuracy, and uninterrupted or error-free operation.

17. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, NO COMPANY PARTY WILL BE LIABLE UNDER ANY THEORY OF LIABILITY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITY; COST OF SUBSTITUTE SERVICES; PERSONAL DECISIONS MADE IN RELIANCE ON THE SITE OR SERVICES; OR ACTS OR OMISSIONS OF AN INDEPENDENT COACH OR THIRD PARTY OUTSIDE THE COMPANY’S DIRECT CONTROL, EVEN IF ADVISED THAT SUCH DAMAGE WAS POSSIBLE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF ALL COMPANY PARTIES FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SITE, SERVICES, PRODUCTS, OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO BIKO METHOD LLC FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$1,000. FOR A FREE SERVICE, YOUR SOLE REMEDY IS TO STOP USING IT.

Some jurisdictions do not permit certain warranty exclusions, releases, or limits on liability. In those jurisdictions, the foregoing provisions apply only to the maximum extent permitted by law. Nothing in this Agreement excludes liability for gross negligence, willful misconduct, fraud, death or personal injury caused by negligence where such liability cannot be excluded, or any other nonwaivable statutory right.

18. Use of Information. Biko Method LLC may collect, use, retain, and disclose information concerning your Site and Service use in accordance with the Privacy Policy, your choices, and applicable law. Nothing in this Agreement authorizes a use inconsistent with the Privacy Policy.

19. Copyrights and Copyright Agent. If you believe material on the Site infringes your copyright or other intellectual-property right, send a written notice containing all of the following information to our Copyright Agent:

    1. An electronic or physical signature of the person authorized to act for the owner of the copyright or other intellectual-property interest;

    2. Identification of the copyrighted work or other protected material claimed to have been infringed;

    3. Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it on the Site;

    4. Your name, mailing address, telephone number, and email address;

    5. A statement that you have a good-faith belief that the disputed use is not authorized by the owner, its agent, or law; and

    6. A statement, made under penalty of perjury, that the notice is accurate and that you are the owner or are authorized to act for the owner.

Our Copyright Agent for notices of claimed infringement is the Biko Method LLC Legal Department.

By email: [email protected]

20. Applicable Law. The laws of the State of Arizona, without regard to conflict-of-laws principles, govern this Agreement and any dispute between you and Biko Method LLC or a Company Party. Subject to any nonwaivable consumer right, the state and federal courts located in Maricopa County, Arizona will have exclusive jurisdiction, and each Party consents to personal jurisdiction and venue there. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY WAIVES TRIAL BY JURY, AND ANY CLAIM MUST BE BROUGHT IN THAT PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

21. Severability. If a provision of this Agreement is held invalid, illegal, or unenforceable, it will be enforced to the maximum extent permitted and limited or severed only to the minimum extent necessary. The remaining provisions will remain in full force and effect.

22. Waiver. A failure or delay by Biko Method to exercise or enforce a right or provision is not a waiver. A waiver by Biko Method must be in a writing signed by an authorized representative and applies only to the specific instance stated. The assumption-of-risk, release, and waiver provisions in Section 16 are material terms of participation and are intended to be enforced to the fullest extent permitted by law.

23. Termination. Biko Method LLC may suspend or terminate access to the Site or Services, cancel future sessions, or refuse service if you breach this Agreement; engage in abusive, unsafe, unlawful, or disruptive conduct; fail to pay; misuse intellectual property; or if continued participation is inappropriate or impracticable. Provisions that by their nature should survive, including payment obligations, intellectual-property restrictions, disclaimers, releases, indemnification, liability limits, governing law, and accrued rights, will survive termination. Refunds, if any, remain governed by Section 3(B).

24. Relationship of the Parties. Nothing in this Agreement creates a partnership, joint venture, fiduciary relationship, employment relationship, medical-provider relationship, or agency between you and Biko Method LLC. Coaches may be independent contractors. No Coach, affiliate, or other third party may bind the Company or make a warranty, promise, representation, refund commitment, or obligation on its behalf unless the Company expressly authorizes it in writing. Each party remains responsible for its own acts and obligations.

25. Entire Agreement. This Agreement, together with the Privacy Policy and any applicable checkout terms, informed-consent form, order form, program description, or separate written agreement, constitutes the entire agreement concerning the Site and Services and supersedes prior or contemporaneous communications on the same subject. A specific signed agreement controls over this Agreement only to the extent of a direct conflict. We may update these Terms as provided in Section 2. Your continued use after an effective update constitutes acceptance to the extent permitted by law.

26. Contact Information. Questions, notices, and cancellation requests may be sent to:

Biko Method LLC

Mesa, Arizona 85202 | Website: https://bikomethod.com

Email: [email protected] | Telephone: (831) 777-2808

CONSENT

By accessing the Site, submitting an order, booking or participating in a Service, or clicking “I Agree,” “Accept,” or a similar control, you consent to these Terms and Conditions of Use. If you act for an organization or as a parent or legal guardian, you represent that you have authority to bind that organization or minor, and “you” includes the represented person or entity to the extent applicable.

ELECTRONIC AGREEMENT

This Agreement is an electronic contract setting out legally binding terms for your use of the Site and Services. By purchasing, registering, booking, clicking an acceptance control, or using a Service, you agree to this Agreement and acknowledge that you can electronically receive, download, retain, and print it. Electronic records and signatures will have the same effect as paper records and handwritten signatures to the fullest extent permitted by law.

ACKNOWLEDGEMENT

By using the Site or Services, you acknowledge that you have read, understood, and agreed to this Agreement, including the cancellation and refund policy; wellness and medical disclaimer; assumption of risk and release; indemnification; limitation of liability; governing-law, jury-waiver, and class-action-waiver provisions; and Privacy Policy.

PRIVACY POLICY

Welcome to Biko Method

We take your privacy seriously. This Privacy Policy explains who we are and how and why we collect, use, disclose, share, store, retain, and protect personal information in connection with https://bikomethod.com and the services, products, assessments, coaching programs, training, courses, communications, and other offerings described on the Site. It also explains your privacy choices and rights and how to contact us about a question, complaint, or request.

By visiting the Site, submitting information, purchasing or using a Service, or permitting your child to participate, you acknowledge this Privacy Policy and the accompanying Terms and Conditions of Use. Where consent is required by law, we will request it separately. Capitalized terms not defined here have the meanings stated in the Terms and Conditions of Use.

1. Key Terms. The following key terms are used in this Policy:

2. Personal Information We Collect About You. Depending on how you interact with us, we may collect the categories of personal information shown below. “Yes” means that we may have collected at least one data element within the category during the preceding twelve (12) months; it does not mean we collect every example. Some assessment, intake, coaching, or wellness information may be sensitive personal information under applicable law. Please do not provide information that is not reasonably necessary for the Service you request.

If you do not provide information reasonably required to process a payment, schedule or deliver a Service, verify consent, respond to a request, or comply with law, we may be unable to provide the applicable Service or may need to delay or discontinue it. Unless we expressly notify you otherwise in writing, Biko Method LLC is not a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and information you provide to us is not governed by HIPAA merely because it concerns health, wellness, or emotional matters. Please do not use a Site form, email, or text message for an emergency or crisis.

3. How Your Personal Information Is Collected. We collect personal information from the following categories of sources:

• You directly, including through the Site, forms, assessments, purchases, email, telephone, text message, video conference, social media, or in-person interaction;

• Your parent or legal guardian, employer, team, organization, referral source, or another person you authorize;

• Coaches and other persons involved in scheduling, administering, or providing Services;

• Internet service providers, browsers, devices, operating systems, and network or security services;

• Website hosting, customer-relationship management, scheduling, analytics, advertising, and communications providers;

• Payment processors, e-commerce platforms, banks, social-media platforms, and other integrations you choose to use;

• Cookies, pixels, local storage, software development kits, and similar technologies on the Site, subject to your consent choices where required;

• Our information-technology and security systems, including fraud-prevention, access, communication, and system logs, and video-conferencing or collaboration services used to deliver Services.

4. How and Why We Use Your Personal Information. We use personal information only when we have a lawful and appropriate basis. Depending on your location and the context, those bases may include:

• Compliance with legal, regulatory, tax, accounting, safety, and contractual obligations;

• Performance of a contract with you or steps taken at your request before entering a contract;

• Our legitimate interests or those of a third party, where those interests are not overridden by your rights and interests; or

• Your consent, including consent for nonessential cookies, certain marketing, session recording, testimonial use, or processing sensitive information where consent is required.

A legitimate interest is a genuine business or commercial reason to process information, such as operating and improving the Site, delivering Services, securing systems, preventing fraud, maintaining records, enforcing agreements, and communicating with clients, provided that the interest is not outweighed by your rights and reasonable expectations.

We use the categories of personal information described above for the following business and commercial purposes:

• To respond to inquiries; assess program fit; create or administer a booking or order; obtain consent; and enter into or perform a contract;

• To deliver assessments, coaching sessions, corporate or team programs, certification or training, courses, digital content, products, support, and related communications;

• To authenticate users; maintain records; secure the Site and Services; detect, investigate, and prevent fraud, abuse, safety issues, technical failures, or unlawful conduct;

• To send administrative messages and, where permitted, marketing communications; measure engagement; and honor your opt-out or consent choices;

• To personalize content, understand Site use, improve offerings, respond to feedback, enforce our agreements, and establish, exercise, or defend legal claims;

• To process purchases through third-party payment processors. We generally do not receive or store full payment-card numbers. Payment processors use payment information under their own privacy notices and payment-security obligations.

• To comply with law, respond to lawful requests, protect rights and safety, complete a business transaction, or accomplish another purpose disclosed when the information is collected.

5. Promotional Communications. We may send updates about Services, educational content, events, or offers where permitted by law. You may opt out of marketing email through the unsubscribe link and may opt out of marketing text messages by replying STOP. We may continue to send nonmarketing communications concerning purchases, appointments, safety, policy changes, or service administration. We do not use assessment responses, private coaching communications, or health-related information to select or personalize targeted advertising.

6. Who We Share Your Personal Information With. We may disclose personal information to:

• Coaches and service providers that help deliver Services, including HighLevel/LeadConnector or a successor website, customer-relationship-management, form, and scheduling platform; Zoom or another video-conferencing provider; PayPal, Stripe, Authorize.Net, or another processor identified at checkout; and providers of hosting, communications, cloud storage, order fulfillment, security, support, and professional services;

• Analytics, advertising, anti-fraud, and social-media providers, which may include Google Analytics, Google reCAPTCHA, Cloudflare, Meta, and similar providers, only as allowed by law and, for nonessential tracking, subject to the consent choices presented on the Site;

• A parent, guardian, employer, team, organization, referral partner, or other third party that purchases or coordinates a Service, but only as appropriate for that relationship, consistent with notices and consents, or as you direct;

• Biko AI LLC, an affiliated company that offers AI-guided wellness coaching services, which may receive your name and contact information so that it can offer or provide those services to you, only as allowed by law and consistent with your consents and choices;

• Banks, insurers, auditors, accountants, attorneys, authorities, and transaction counterparties where reasonably necessary for operations, compliance, risk management, or a business transaction.

We require service providers to process information only for authorized purposes and to apply appropriate safeguards, subject to applicable law and the provider’s role. Coaches may receive information reasonably necessary to schedule, prepare for, and provide Services. A Coach who independently collects or uses information outside our systems may be responsible for that separate processing.

We may disclose information to law-enforcement agencies, courts, regulators, or other persons when required by law or when reasonably necessary to protect rights, safety, property, users, Coaches, or the public.

We may disclose information in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to customary confidentiality and applicable notice requirements.

We do not sell personal information for money. We do not disclose assessment responses, private coaching communications, or health-related information for cross-context behavioral advertising. We do not otherwise disclose personal information except as described in this Policy, at your direction, or as permitted or required by law. We and our providers may process or store information in the United States and other countries whose privacy laws may differ from those where you live. Where required, we use an approved transfer mechanism or another lawful safeguard for an international transfer.

7. Personal Information We Sold or Shared. We have not sold personal information for monetary consideration during the preceding twelve (12) months. If we use advertising technologies that constitute “sharing,” targeted advertising, or a sale under applicable state law, nonessential technologies will remain disabled until you opt in, and you may later opt out through the Site’s cookie-control tool or by contacting us. The table below summarizes our intended practices:

8. Categories of Personal Information We Disclosed for a Business Purpose. During the preceding twelve (12) months, we may have disclosed identifiers; limited personal and protected-classification information; commercial information; Internet or network activity; approximate geolocation; limited sensory information; professional information; and inferences for the business purposes described in this Policy. Recipients may include Coaches and vendors providing hosting, customer-relationship management, scheduling, communications, video conferencing, payment processing, fulfillment, analytics, security, support, and professional services. We do not knowingly disclose biometric identifiers or non-public education records for a business purpose.

9. How Long Your Personal Information Will Be Kept. We retain personal information only as long as reasonably necessary for the purpose collected, including while providing a Service or maintaining an active relationship and afterward as needed:

• To administer purchases, sessions, programs, certification status, support, requests, and ongoing communications;

• To respond to questions, complaints, disputes, chargebacks, audits, or legal claims and demonstrate compliance and fair treatment; or

• To satisfy tax, accounting, insurance, safety, contractual, recordkeeping, and other legal obligations, taking into account the sensitivity of the information and applicable limitation periods.

Retention periods vary by data type, purpose, legal requirement, and risk. When information is no longer reasonably necessary, we will delete, deidentify, or anonymize it, unless continued retention is required or permitted by law. Backup copies may persist for a limited period and remain protected until overwritten. We will not retain sensitive personal information longer than reasonably necessary for the disclosed purpose.

10. How to Exercise Your Rights. Depending on your location, you may have rights to know or access personal information; confirm processing; correct inaccuracies; delete information; obtain a portable copy; restrict or object to processing; withdraw consent; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; appeal a denial; and receive equal service without unlawful discrimination. These rights are subject to verification, exceptions, and applicable law. To submit a request, email [email protected] or use the contact method at https://bikomethod.com/contact. You may also adjust nonessential cookies through the Site’s cookie-control tool.

• We will respond within the period required by applicable law. Where allowed, you may make a data-portability or access request up to twice in a twelve-month period without charge. We may charge or decline requests that are manifestly unfounded, excessive, repetitive, or not legally required.

• A request should provide enough information for us to understand the right you seek to exercise and locate responsive records.

• We may request information reasonably necessary to identify you, such as your name, email address, telephone number, transaction reference, or other information already associated with your relationship with us;

• We may request additional proof only when reasonably necessary to verify identity or authority, and we will avoid requesting sensitive identification documents unless required;

• Please describe the right you seek to exercise, the information or Service involved, and any relevant date range or transaction;

• An authorized agent must provide proof of authority, and we may also contact the individual directly to verify the request or authority unless law provides otherwise;

• Information collected to verify a privacy request will be used only for verification, security, recordkeeping, and compliance.

11. Accessing and Modifying Account Information. If an account or client profile is available, you may update information through that feature where permitted. You may also request a correction by emailing [email protected]. We may retain prior information where required for legal, security, accounting, dispute, certification, or recordkeeping purposes.

Children’s Privacy. The Site is not directed to children under thirteen (13), and a child under thirteen may not submit information directly or use the Services without a parent or legal guardian’s involvement and any verifiable consent required by law. A Service involving a minor must be purchased and authorized by a parent or legal guardian. We may collect information about a minor from the parent or guardian, and may collect information from the minor only as reasonably necessary to provide the authorized Service. A parent or guardian may request access, correction, or deletion and may withdraw consent, subject to legal exceptions. If we learn that we collected a child’s information without required consent, we will take reasonable steps to delete it.

12. Keeping Your Personal Information Secure. We use reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental loss and unauthorized access, use, alteration, or disclosure. Access is limited to persons with a business need and appropriate obligations. No Internet transmission or storage system is completely secure, and we cannot guarantee absolute security. We maintain procedures for suspected incidents and will provide legally required notices.

13. Changes to This Privacy Notice. This Privacy Policy was published and last updated on September 25, 2026.

We may update this Privacy Policy from time to time. We will post the revised version on the Site and update the date above. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by law. Your continued use after the effective date acknowledges the updated Policy, but does not replace consent where consent is legally required.

14. How to Contact Us. If you have a question, comment, complaint, privacy request, or concern about this Policy or our information practices, contact us below. If you act as an authorized agent, provide sufficient information for us to verify your authority and the identity of the person represented.

Our contact details are shown below:

15. Do You Need Extra Help? If you would like this Policy in another reasonably available format, such as large print or audio, please contact us using the information above.

CONSENT

By using the Site or Services, you acknowledge this Privacy Policy. Where the law requires consent, including for nonessential cookies or specified sensitive-information processing, we will request affirmative consent separately. If you act for an organization or as a parent or legal guardian, you represent that you have authority to provide instructions and consents on its or the minor’s behalf.

ELECTRONIC AGREEMENT

This Privacy Policy is an electronic record. By submitting information, purchasing, registering, booking, clicking an acceptance control, or using the Services, you acknowledge that you can electronically receive, download, retain, and print it. Your privacy choices and consents may also be captured electronically.

ACKNOWLEDGEMENT

By using the Site or Services, you acknowledge that you have read and understood this Privacy Policy, including the descriptions of sensitive wellness information, Coaches and service providers, cookies and advertising choices, children’s privacy, retention, security, and privacy rights.